We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Returns will be granted for items that arrived to you broken in transit. Please keep in mind all the candles are hand-poured and not every candle looks the same. Some candles may vary in color due to the fragrance. 

To start a return, you can contact us at velvetcouchcandleco@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at velvetcouchcandleco@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.